Reference

How We Handle Your Information

We collect what we need to run your account, process bKash and Nagad deposits, and keep your wallet secure. This policy explains what we gather, how we use it, and the choices you have.

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hai baje How We Handle Your Information
DATA SAFEGUARDS

How We Protect Your Information

We encrypt every login session and payment transaction. Internal access is logged and limited to staff who need it for account operations. You control marketing preferences from your account settings, and you can ask us to erase your data when you close your account.

Encryption Standard We use SSL to secure data moving between your device and our servers. Payment details for bKash, Nagad and Rocket are tokenized so card or wallet credentials never sit in plain text on our database.
Cookie Controls Our site sets session cookies to keep you logged in and analytics cookies to measure page performance. You can disable non-essential cookies in your browser settings without losing core account functions.
Data Retention Transaction records stay on file for the period regulators require, then move to archive. When you request account deletion we remove personal identifiers and retain only anonymized financial logs as required by law.
Access Rights You can request a copy of the information we hold, correct outdated fields, or ask us to delete your account entirely. Contact support with your registered mobile number and we will verify your identity before processing the request.
PRIVACY QUESTIONS

Reach Our Data Team

If you have questions about what we store, want to update your details, or need to request deletion, our support team is ready. Use live chat for quick clarification, email for formal data requests, or WhatsApp if you prefer mobile messaging.

Live Chat Open the chat bubble in the bottom corner of any page. Tell the agent you need privacy help and they will connect you to our data team within minutes.
Email Support Send your data request to our support address. Include your registered mobile number so we can verify your account. We aim to reply within two business days with next steps.
WhatsApp Line Message us on WhatsApp if you want to ask about stored information or update contact details. Our team checks WhatsApp during business hours and will guide you through the request process.

Privacy Policy FAQ

We ask for your mobile number, date of birth, and payment information for bKash, Nagad or Rocket. This lets us verify your identity, process deposits, and send withdrawal confirmations by SMS.

Transaction records stay on file for the period financial regulations require, usually several years. Personal identifiers are removed when you request deletion, leaving only anonymized financial logs as the law mandates.

Yes. Contact support with your registered mobile number and ask for a data report. We will verify your identity, then send a summary of the information we hold within a few business days.

Payment processors see the minimum data needed to authorize each transfer, but we never sell or share your wallet details with marketers or unrelated third parties. All sharing is limited to transaction processing only.

Log into your account, go to notification settings, and toggle off promotional SMS or email. You can also reply to any marketing message with the word stop, and we will remove you from that list.

We monitor systems continuously and will notify affected users by SMS and email if a breach occurs. We will explain what information was exposed, what steps we are taking, and how you can secure your account immediately.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.